Zero9 Jewels – Shipping Policy

Last Updated: July 25, 2026

Thank you for shopping with Zero9 Jewels. We are committed to delivering your order safely and on time.

1. Order Processing

• All orders are processed within 1–2 business days after successful payment confirmation.

• Orders placed on Sundays or public holidays will be processed on the next business day.

2. Shipping Time

• Metro Cities: 2–5 business days

• Other Cities & Towns: 3–7 business days

• Remote Areas: 5–10 business days

Delivery timelines are estimates and may vary due to courier delays, weather conditions, festivals, or unforeseen circumstances.

3. Shipping Charges

• Free Shipping on all prepaid orders above ₹999.

• A shipping fee may apply to orders below the free shipping threshold. The exact amount will be shown during checkout.

4. Order Tracking

Once your order has been shipped, you will receive a tracking link via email, SMS, or WhatsApp (where available) so you can monitor your shipment.

5. Delivery Address

Please ensure that your shipping address and contact details are accurate before placing your order. Zero9 Jewels is not responsible for delays or failed deliveries caused by incorrect information.

6. Failed Delivery / Return to Origin (RTO)

If an order is returned to us because the customer was unavailable, refused delivery, or provided an incorrect address, additional shipping charges may apply for re-dispatch.

7. Damaged Package

If you receive a damaged or tampered package, please:

• Take clear photos and an unboxing video.

• Contact us within 24 hours of delivery.

• We will investigate and provide an appropriate resolution after verification.

8. Service Area

Currently, we deliver across India.

9. Contact Us

If you have any questions regarding shipping, please contact us through the Contact Us page on our website or by email.

Thank you for choosing Zero9 Jewels. We appreciate your trust and look forward to serving you.