Return & Refund Policy

At Zero9 Jewels, customer satisfaction is our priority. Please read our return and refund policy carefully before making a purchase.

1. Returns

Returns are accepted within 7 days of delivery.

Items must be unused, unworn, and in their original packaging with all tags and accessories.

A valid order number or proof of purchase is required.

Customized, personalized, engraved, or clearance items are not eligible for return, unless received damaged or incorrect.

2. Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Share clear photos/videos of the product and packaging for verification.

After verification, we will provide a replacement or full refund, as applicable.

3. Refunds

Once your returned item is received and inspected, you will be notified of the approval or rejection of your refund.

Approved refunds will be processed to the original payment method within 5–7 business days. Bank processing times may vary.

4. Non-Returnable Items

Customized or personalized jewelry.

Earrings (for hygiene reasons), unless damaged or defective.

Gift cards, if applicable.

5.Return Shipping

If the return is due to our error (wrong, damaged, or defective product), Zero9 Jewels will bear the return shipping cost.

For all other eligible returns, the customer is responsible for return shipping charges.

6.Order Cancellation

Orders can be canceled before they are shipped .for a full refund.

Once an order has been shipped, it cannot be canceled and must follow the return process if eligible.

7.Contact Us

For return or refund assistance, please contact Zero9 Jewels through the contact details provided on our website. We are happy to assist you.